Terms and Conditions
Guarantee and Returns Policy
No Quibble Guarantee:
We want you to love your new Stone Bridge hair accessories. You can return your order for any reason, at any time within 28 days of receipt, for a full refund or exchange.
How to Return or Exchange:
1. There is no need to telephone us when sending us a return.
2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund.
3. Please send the parcel to:
Stone Bridge Returns
6 Basted Mill
Borough Green
Kent
TN15 8LP
4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned at your own expense.
5. We will write to confirm your return has been processed. You will receive your refund credit, or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.
6. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
Legal Statements on Returns:
Returning any item within 28 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the 28 day post-delivery period has expired. On receipt of the returned goods, Stone Bridge will give you a full refund of the amount paid for the goods (but not the postage) or an exchange credit as required. You must, however, return the goods to Stone Bridge on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are not affected.
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